Ask a Doctor – Supporting Thousands of Medical Chats Every Month

Medical advice in minutes

Client
Industry
Healthcare
Website
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Medlanes needed a mobile-first solution that could bring medical expertise directly into the hands of patients — fast, secure, and reliable. The goal was to create an experience where users could easily ask health-related questions and receive timely answers from licensed doctors, without the friction of traditional telemedicine setups.

The Challenge

The project presented further challenges:

  • Medlanes wanted to simplify how patients access doctors, especially for non-urgent but important questions.
  • They needed a secure environment where medical conversations could happen quickly, yet remain private and compliant.
  • Doctors had to be able to respond efficiently, even on mobile, and keep track of cases over time.
  • The app needed to onboard users intuitively and offer a smooth, trust-building experience from first use.

The Solution

To address these challenges, our team adopted a strategic and methodical approach:

  • We built a native iOS and Android app that guides users through submitting their health concerns with context, urgency, and symptom descriptions.
  • Doctors are matched based on specialization and availability, with notifications and triage features to help them respond quickly.
  • Secure chat infrastructure, with end-to-end encryption and optional file uploads, ensures that privacy is protected.
  • A light, clean UI focused on user clarity and trust — with clear timelines, doctor bios, and easy follow-up options.

The Results

We achieved several notable outcomes:

  • Over 50,000 users engaged with the app in the first 12 months.
  • Average doctor response time reduced to under 15 minutes.
  • 94% user satisfaction rating based on in-app reviews and surveys.
  • Increased retention among new users — nearly 40% of patients returned for follow-up questions.
  • Doctors reported a smoother workflow and better ability to manage multiple asynchronous cases.

The Ask a Doctor app gave Medlanes a direct, trusted channel to support patients every day — without overwhelming doctors or complicating the user experience.

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Vitalii Lutskyi
Operating Partner