Case Study | Healthbase

Client

Industry

Healthcare

Website

Healthbase needed a robust platform to connect multiple stakeholders — from insurers and providers to medical concierge teams — and to handle everything from patient journeys to logistics coordination. With fragmented systems and manual processes slowing down operations, the goal was to centralize their workflow and surface real-time data that supports better decisions.

The Challenge

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The project presented further challenges:

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Managing a growing number of patient cases across different service lines without a centralized system.
Heavy reliance on spreadsheets and email chains, which made it hard to coordinate between teams.
Difficulty scaling the business while ensuring consistent service quality.
Lack of real-time visibility into medical logistics or provider availability.

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The Solution

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To address these challenges, our team adopted a strategic and methodical approach:

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A custom-built web platform tailored to Healthbase’s workflows and business model.
Smart data tools to map provider networks, match cases, and monitor capacity in real time.
Integrated dashboards for concierge teams to track cases, appointments, and logistics.
Secure infrastructure designed to meet compliance and data protection needs.
Flexible admin features so internal teams could manage affiliations and services without dev support.

The Results

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We achieved several notable outcomes:

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Over 1,000 patient cases managed monthly through the new platform.
Coordination time reduced by 35% across concierge and logistics teams.
Full adoption across internal teams and key partners within 8 weeks.
New insights from usage data enabled smarter staffing and provider matching.
Scalable architecture prepared for expansion into new regions and services.

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The site didn’t just support the event. It became an essential part of its success, helping thousands connect, book, and join the movement toward longer, healthier lives.

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