A Growing PropTech Company Centralized 50+ Properties with a Custom Platform

The new platform reduced coordination time by 70% and achieved full adoption across 50+ properties in just two months.

Client
Industry
PropTech
A growing PropTech company was managing dozens of commercial buildings but relying on spreadsheets, emails, and disconnected tools to track inspections, repairs, and tenant issues. They had no internal developers, but a clear vision of what needed to work better. We partnered with their operations and management teams to design and deliver a web-based platform — built from scratch — that now runs the core of their property workflows, from maintenance requests to compliance tracking.

The Challenge

The project presented several significant challenges:

  • The client managed 50+ commercial properties across 4 cities
  • Core operations such as maintenance, tenant requests, compliance were tracked using spreadsheets, email, and paper forms
  • No internal tech team or product owner to lead development
  • High operational overhead and growing risk of missed issues or delays

The Solution

To address these challenges, our team adopted a strategic and methodical approach:

  • We started with real user needs. Through focused workshops with operations and property managers, we mapped out the day-to-day workflows and identified the most painful gaps that software could solve.
  • Designed and built a custom web application. The platform included key features such as:
    • A centralized dashboard for building and task overviews
    • A maintenance ticketing system with assignment and tracking
    • Real-time status updates for tenant issues
    • Automated alerts for compliance tasks and document storage
    • Role-based access to keep things secure and simple
  • Delivered fast with full transparency. We ran weekly development sprints, shared demos with internal stakeholders, and adapted quickly to feedback — avoiding overengineering and focusing on what moved the needle.
  • Infrastructure and support included. We handled deployment, hosting, and monitoring to ensure the system was secure, fast, and easy to scale across more locations.

The Results

We achieved several notable outcomes:

  • 70% less time spent on routine maintenance coordination. Tasks that used to take hours to organize are now logged, assigned, and tracked in minutes.
  • Faster responses, happier tenants. Average response time to tenant requests dropped from over 48 hours to under 16 across all properties.
  • Real adoption from real users. Within just two months of launch, every property manager had moved their daily workflows into the new system — without extra training or internal pressure.
  • Ongoing time and cost savings. The platform is projected to save over €90,000 annually in admin and coordination costs — and those savings grow as more buildings come online.

The platform didn’t just replace spreadsheets, it became the backbone of daily operations across the portfolio.

Ready for the next step?
Let’s bring your project to life

Get in touch
Get in touch

Enrique De Lima
Operating Partner