Case Study | Medlanes

Client

Industry

Healthcare

Website

https://www.careship.de/

Careship set out to make home care more accessible by simplifying how families discover and hire qualified caregivers. They needed a modern, user-friendly web platform to connect those in need of care with vetted professionals — without the hassle, delays, or friction of traditional search methods. The product had to balance trust, speed, and personalization in a deeply sensitive and often urgent domain.

The Challenge

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The project presented further challenges:

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Families needed to quickly find caregivers that matched their unique requirements — not just availability, but language, experience, and empathy
Caregivers required a smooth onboarding flow and a way to manage bookings, calendars, and payments in one place
Trust and transparency were critical — both sides had to feel safe and informed at every step
The platform needed to scale across cities, with reliable infrastructure and secure data handling

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The Solution

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To address these challenges, our team adopted a strategic and methodical approach:

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We built a responsive web application with search filters tailored to care-specific needs like Alzheimer’s experience, mobility support, or preferred language
Each caregiver profile included verified credentials, personal bios, reviews, and real-time availability
Families could book care sessions directly, with calendar sync, messaging, and secure payment built in
A separate caregiver dashboard allowed professionals to manage their schedules, accept or decline bookings, and track earnings
Built-in safety measures included ID verification, two-way feedback, and transparent cancellation policies

The Results

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We achieved several notable outcomes:

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Over 10,000 families connected with caregivers through the platform within the first 18 months.
Booking time dropped to under 6 minutes on average.
85% of families said they felt “confident or very confident” after reading a caregiver profile.
Caregivers reported a 30% increase in retained clients thanks to improved scheduling and communication tools.
Careship expanded to 12 new regions using the same backend infrastructure without needing additional custom dev work.

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With a thoughtful product built around trust and speed, Careship became a go-to marketplace for home care — giving families peace of mind and caregivers more opportunities to do meaningful work.

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